By accessing or using Xcos (“the Service”), provided by Xcos Global (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. “You” refers to both you individually and the organisation you represent.
Xcos is an autonomous AI operating system for businesses. It provides conversational business intelligence, task execution, memory-driven decision support, and integration with third-party business tools. The Service operates through a web-based conversational interface and, in the future, additional channels.
Xcos uses artificial intelligence, including large language models, to process your queries and act on your behalf. While we strive for accuracy and reliability, AI outputs are probabilistic and should not be treated as a substitute for professional advice (legal, financial, medical, or otherwise).
To use the Service, you must create an account by providing a valid phone number and verifying it via one-time password (OTP). You are responsible for:
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.
You retain all rights to the data you provide to the Service (“Your Data”). We do not claim ownership of your business information, conversation content, documents, or any data you upload or generate through the Service.
We process Your Data solely to provide and improve the Service. This includes:
For complete details on how we handle your data, please see our Privacy Policy.
Your Data is logically isolated from other customers at the application and database level. Each business (tenant) has a dedicated data boundary. We do not share, sell, or use your data to train AI models.
You can request export of your data or deletion of your account at any time through Account Settings. Upon account deletion, we will remove your personal data within 30 days, subject to any legal retention obligations. See our Privacy Policy for details.
You agree not to use the Service to:
Xcos uses AI to assist with business operations. You acknowledge and agree that:
The Service is offered on a subscription basis. Pricing, features, and limits are detailed on our pricing page. All prices are displayed in your local currency where supported, or in USD.
Payments are processed through our payment provider (currently Razorpay). By subscribing, you authorise recurring charges at the applicable subscription rate. You are responsible for keeping your payment information current.
You may cancel your subscription at any time through Account Settings. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods, except where required by applicable law.
We may offer free tiers or beta access with limited features and usage quotas. Free access may be modified or discontinued at any time with reasonable notice.
The Service, including its software, design, branding, documentation, and underlying technology, is owned by Xcos Global and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.
You retain ownership of all content you create or upload. By using the Service, you grant us a limited, non-exclusive licence to process your content solely for the purpose of providing the Service.
Content generated by Xcos in response to your queries belongs to you, subject to any limitations of applicable law. We do not claim ownership of AI-generated outputs produced on your behalf.
The Service allows you to connect third-party services (e.g. Shopify, Razorpay, HubSpot). When you connect an integration:
You may delete your account at any time through Account Settings. Upon deletion, we will cease processing your data and remove personal data within 30 days.
We may suspend or terminate your access if you violate these Terms, fail to pay, or if we determine your use poses a risk to the Service or other users. We will provide reasonable notice where possible. In case of termination, you can request export of your data for up to 30 days.
Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 4, 6, 8, 11, 12, and 14) will remain in effect.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for fraud, gross negligence, or death/personal injury caused by negligence).
You agree to indemnify, defend, and hold harmless Xcos Global, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you may delete your account before the effective date.
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts in Bangalore, India.
For users in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws in your country of residence. EU users may also bring proceedings in their local courts.
Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.
If you have questions about these Terms, contact us at: